How can we help you?

Some medicines require a valid prescription from a registered medical practitioner as per Indian drug regulations. Prescription medicines (Rx) are marked on the product page. You can upload your prescription during checkout or share it via WhatsApp. Over-the-counter (OTC) medicines can be purchased without a prescription.

Delivery usually takes 2–5 business days depending on your location. Metro cities like Mumbai, Delhi, Bangalore, and Chennai receive orders within 1–2 business days. Remote or rural areas may take up to 7 business days. You can track your order status from the My Orders section.

Orders can be canceled before they are shipped. Due to safety and hygiene regulations, medicines and healthcare products are non-returnable once delivered unless the product is damaged, expired, or incorrect. For eligible returns, raise a request within 24 hours of delivery through the Help section.

You can upload your prescription during the checkout process by clicking the Upload Prescription button. Accepted formats are JPG, PNG, and PDF up to 5MB. Ensure the prescription is clearly visible, includes the doctor's name, registration number, date, and patient details. Our pharmacist will verify it before processing your order.

Yes, all medicines sold on our platform are 100% genuine and sourced directly from licensed manufacturers and authorized distributors. We are registered with the Central Drugs Standard Control Organisation (CDSCO) and comply with all Indian drug laws under the Drugs and Cosmetics Act 1940. Each product is quality-checked before dispatch.

We accept a wide range of payment methods including UPI (GPay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, EMI options, and Cash on Delivery (COD) for eligible orders. All online transactions are secured with 256-bit SSL encryption to ensure your payment details are safe.

Yes, we offer a subscription-based auto-refill service for chronic disease medications such as diabetes, hypertension, thyroid, and heart conditions. You can set up a monthly or quarterly auto-refill from your account settings. You will receive a reminder before each refill and can modify or cancel anytime.

We currently deliver to over 22,000 pin codes across all 28 states and 8 Union Territories of India. However, certain products may have delivery restrictions in specific states due to local drug regulations. Enter your pin code on the product page to check availability in your area.

If you receive a damaged, expired, or wrong product, please contact our customer support within 24 hours of delivery. Take clear photos of the product, packaging, and invoice and share them via the Help section or email. We will arrange a replacement or full refund after verification, typically within 3–5 business days.

Yes, we take your privacy very seriously. All personal and medical data including prescriptions, health records, and payment information are encrypted and stored securely as per the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023. We never share your data with third parties without your explicit consent.

Yes, we offer an online doctor consultation service where you can connect with MBBS and specialist doctors via video call, audio call, or chat. Consultations are available 24/7 for general medicine, dermatology, gynecology, pediatrics, and more. After consultation, the doctor can issue a digital prescription directly to your account.

Once your order is shipped, you will receive a tracking link via SMS and email. You can also track your order by logging into your account and visiting the My Orders section. Click on the specific order to view real-time delivery status and estimated delivery date. We partner with trusted logistics providers like Delhivery, BlueDart, and Ecom Express.

Yes, we offer discounts of up to 20% on branded medicines and up to 80% on generic medicines under the Janaushadhi category. Additional discounts are available for senior citizens, first-time users, and subscribers. You can also apply coupon codes during checkout and earn loyalty points on every purchase to redeem on future orders.

Generic medicines contain the same active ingredient, dosage, and strength as branded medicines but are sold under their chemical name at a much lower price. In India, generic medicines are regulated by the CDSCO and must meet the same quality and safety standards as branded drugs. For example, Paracetamol 500mg is the generic version of brands like Crocin or Dolo 650. Our platform clearly labels both options so you can make an informed choice.